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Case studies

Customer satisfaction monitoring to understand the market: Norwegian telecom

Due to deregulation within the area of telecommunications, an increasing number of Norwegian Telecom's former monopoly areas are, or will be, opened to free or licensed competition. This calls for a market and customer-oriented organization, with the...

Catalogue: ESOMAR Congress 1993: The Many Faces of Quality Now And In Future
Authors: Dag Eilertsen, Harald Djupvik
September 1, 1993
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Citation

Eilertsen and Djupvik (1993a, September 01). Customer satisfaction monitoring to understand the market: Norwegian telecom. ANA - ESOMAR. Retrieved May 05, 2024, from


https://ana.esomar.org/documents/customer-satisfaction-monitoring-to-understand-the-market-norwegian-telecom